Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?

For individual customers, we accept MasterCard, Visa, Discover, American Express, and PayPal. We do not accept checks or wire transfers for the payment of individual accounts.

Can I log in to the online library from any computer with my user name and password, or am I limited to a single computer?

Yes, you can log in to the online library from any internet-connected computer. However, you can only be logged in to one computer at a time.

How secure is shopping in the Online Shop? Is my data protected?

Shopping at our store is protected with an SSL encrypted connection that guarantees data security and protects your information.

What exactly happens after ordering?

You will get an access to requested product(s) right after we receive a payment. You will also receive a confirmation email with VAT invoice attached.

Do I receive an invoice for my order?

Of course! Right after you complete your order and we receive your payment, you will receive a confirmation email with VAT invoice attached.

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